Recapping Black Friday, the guest experience, and “Dis-loyalty”
Hotel Moment - Podcast készítő Revinate - Szerdák
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In this special episode of Hotel Moment, Karen Stephens catches up with three previous guests to explore how their innovative strategies have evolved. Aaron Miller, VP of CRM and Digital at Highgate shares insights on Black Friday success, Shawn Jereb, SVP of Revenue Management & Distribution at Montage International discusses the evolution of luxury experiences, and Carlo Del Mistro, Chief Digital Officer at Ennismore provides updates on their groundbreaking "Dis-loyalty" program. Together, they offer a fascinating look at how different sectors of the hospitality industry are innovating and preparing for 2025.
