Personalizing the guest experience: Neil Braude's high-touch, high-tech approach
Hotel Moment - Podcast készítő Revinate - Szerdák
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In this episode of Hotel Moment, Karen Stephens interviews Neil Braude, COO of Imperial London Hotels, a family-owned business operating for 187 years. Neil shares how they're modernizing seven central London properties through strategic technology adoption while maintaining their people-first philosophy. From implementing intuitive PMS systems to embracing AI for operational efficiency, Neil reveals how independent hotels can compete through innovation without losing the human touch that defines hospitality.
