Innovation in hospitality: Insights from a Forbes Travel Guide executive

In this episode of Hotel Moment, Karen Stephens sits down with Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide. With over two decades of leadership experience in hospitality, Stuart shares how to balance innovation in hospitality, the guest experience, and profitability in the luxury sector. From his pragmatic approach to AI implementation to his emphasis on human connection as the core of hospitality, Stuart offers practical advice on how hotels can differentiate themselves in a tech-driven landscape while delivering exceptional experiences that drive loyalty, higher spending, and powerful word-of-mouth marketing.