How to capture loyal guests in a tight market
Hotel Moment - Podcast készítő Revinate - Szerdák
Kategóriák:
In this latest episode of Hotel Moment, Brenna Turpin explores how to capture loyal guests during economic uncertainty. With travel demand slowing globally and RevPAR declining, discover why direct bookings and ancillary revenue are key to building loyalty, how 76% of customers prefer personalized brands, and the surprising influence kids and teens have on family booking decisions. Learn practical strategies to foster guest relationships that last without falling into the costly trap of increased OTA dependency.
