Deep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)

What’s really happening with AI in hospitality right now? In this episode, Josiah Mackenzie explores this with Drew Potter of Actabl, who brings a rare mix of hotel operations experience, hands-on AI experimentation, and a technology-provider perspective. Fresh from the Destination AI Summit in Washington, DC, Drew shares what’s changed over the past year, what’s actually working inside hotels today, and where guest expectations are heading next. From analyzing guest feedback with AI to prep...