Unfiltered Stories | Mohua Sengupta on transforming GCCs into strategic business centers

In this episode of HFS Unfiltered, Saurabh Gupta interviews Mohua Sengupta, Head of Novartis Corporate Center, India, on the evolution of Global Capability Centers (GCCs). Mohua discusses key milestones, including remotely establishing GCCs in Pakistan and Egypt, driving high-end roles in GCCs, and adapting to remote operations during COVID-19. She highlights the shift from GCC-IT services competition to collaboration and the integration of GCCs into core organizational decision-making. The conversation touches on AI and blockchain, balancing their transformative potential with ethical and security concerns, and explores challenges in attracting younger talent. Mohua advocates rebranding GCCs and changing mindsets to position them as integral parts of global organizations. Key takeaways include: GCC Evolution and Milestones: Established GCCs in Pakistan and Egypt remotely from India and expanded GCC roles beyond traditional operations to include high-end decision-making functions. Changing Dynamics of GCCs and IT Services: GCCs and IT services are shifting from competition to collaboration, and GCCs are becoming integral to core organizational strategies and decision-making. Talent Challenges: Younger talent aspirations shift toward innovation, CSR, and sustainability. Strategies are needed to make GCCs appeal to new generations by aligning with their priorities. Future Vision for GCCs: Advocating for a rebrand to eliminate "us vs. them" perceptions and emphasizing mindset and narrative changes to integrate GCCs seamlessly as core parts of global organizations.