Why are tenants being charged just for paying their rent?

In 2018 Melbourne tenant Orlando Skeete was told he would have to start paying rent via a company that planned to charge him a series of fees, including a 1.1% charge on all credit- or debit-card payments. This is not uncommon – real estate agencies are increasingly outsourcing the process of rent collection to third-party companies, which charge tenants just for paying their rent. Reporter Michael McGowan explores this confusing system, which is leaving many tenants out of pocket, and Skeete explains how he fought back, using nothing but a bike, an ATM and relentless determination