Newsroom edition: why competition is key to cleaning up Qantas’s mess

Despite record profits, Australia’s biggest airline continues to anger its customers. As complaints roll in, competition watchdog the ACCC has warned the aviation industry is at a ‘critical juncture’ and poor policy has created a duopoly leaving passengers with high ticket prices and poor service. Jane Lee talks to editor-in-chief Lenore Taylor and head of news Mike Ticher about competition and how the government could help bring air fares back down