Newsroom edition: how to protect Australians from scams

Australians are getting scammed more than ever before, losing a record $3bn last year. And once you have lost money it’s incredibly difficult to get it back, with victims saying far too much responsibility is put on them. So who is responsible for combating this online scourge? Gabrielle Jackson speaks to editor-in-chief Lenore Taylor and head of news Mike Ticher about how the big banks and big platforms can better protect Australians