164 How to Achieve Excellence in Healthcare with Mark Graban.

You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone. Summary Keywordsleaders, healthcare, organisation, lean, continuous improvement, called, podcast, learn, create, patient, mistake, behaviour, year, opportunity, work, culture, people, mark, problem, approach IntroductionWelcome to Episode 164 of the Enterprise Excellence Podcast. I am so pleas...