45 Epizód

  1. Sue Vardon AO, inaugural CE of Centrelink: On lawyers

    Közzétéve: 2024. 03. 29.

  2. 'Do it now, get it right later': payment (in)accuracy in Centrelink - setting the stage for Robodebt

    Közzétéve: 2024. 03. 19.

  3. Mr Bates v Post Office part 4 - the roll out of Horizon

    Közzétéve: 2024. 03. 04.

  4. Mr Bates v Post Office part 3 - accepting a lemon

    Közzétéve: 2024. 02. 19.

  5. Mr Bates v Post Office part 2 - a very poor procurement

    Közzétéve: 2024. 02. 06.

  6. Mr Bates v Post Office - shades of Robodebt?

    Közzétéve: 2024. 01. 24.

  7. Bonus episode: Sue Vardon AO - inaugural CE of Centrelink (1997-2004)

    Közzétéve: 2023. 12. 26.

  8. 16. Taking responsibility - lessons from Robodebt

    Közzétéve: 2023. 11. 30.

  9. Bonus Episode: Dr Darren O'Donovon on centering the victims of Robodebt, the fragmentation of knowledge and accountability, and the creation of moral discomfort

    Közzétéve: 2023. 11. 15.

  10. 15. Behavioural insights in Robodebt: at last, an argument!

    Közzétéve: 2023. 11. 08.

  11. 14. The Grinch that stole Christmas

    Közzétéve: 2023. 10. 16.

  12. 13. Pink Batts and Robodebt - lessons not learned

    Közzétéve: 2023. 10. 09.

  13. 12. Robodebt as algorithm (part 3) - Jurassic Park ICT and AI

    Közzétéve: 2023. 09. 04.

  14. 11. Robodebt as algorithm (part 2) - random number generator decision-making

    Közzétéve: 2023. 08. 22.

  15. 10. Robodebt as algorithm (part 1) - junk data and Swiss cheese

    Közzétéve: 2023. 08. 05.

  16. 9. Why is it hard to hear whistleblowers? The lessons from Robodebt

    Közzétéve: 2023. 08. 04.

  17. Bonus Episode: The Robodebt Report is out - early thoughts and reflections

    Közzétéve: 2023. 07. 13.

  18. 4. Culture on the frontlines - Centrelink and Robodebt

    Közzétéve: 2023. 07. 01.

  19. 7. 'A bit of a fixer-upper' - DHS and the botched launch of Robodebt

    Közzétéve: 2023. 07. 01.

  20. 6. When you discover you've been had - DSS, faux collegiality and the second missed opportunity to stop Robodebt

    Közzétéve: 2023. 07. 01.

2 / 3

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.