Ipsos' Customer Perspective

79 Epizód

1. Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

   Közzétéve: 2020. 10. 07.
2. Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk

   Közzétéve: 2020. 09. 29.
3. Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling

   Közzétéve: 2020. 09. 23.
4. Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's

   Közzétéve: 2020. 09. 15.
5. Episode 15 - Mystery Shopping the Digital Channel

   Közzétéve: 2020. 07. 23.
6. Episode 14 - Talking CX Tech

   Közzétéve: 2020. 07. 17.
7. Episode 13 - Taking Mystery Shopping to the Next Level

   Közzétéve: 2020. 07. 09.
8. Episode 12 - Best Practice B2B CX Measurement and Management

   Közzétéve: 2020. 07. 02.
9. Episode 11 - Demystifying Behavioural Science

   Közzétéve: 2020. 06. 25.
10. Episode 10 - Latest From APAC

    Közzétéve: 2020. 06. 19.
11. Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong

    Közzétéve: 2020. 06. 11.
12. Episode 8 - A View From The Top

    Közzétéve: 2020. 06. 04.
13. Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe

    Közzétéve: 2020. 05. 28.
14. Episode 6 - Customer Journey Mapping

    Közzétéve: 2020. 05. 21.
15. Episode 5 - Retail Performance And Social Distancing

    Közzétéve: 2020. 05. 14.
16. Episode 4 - The Forces Of Customer Experience

    Közzétéve: 2020. 05. 06.
17. Episode 3 - Responses to COVID-19 from leading brands across the world

    Közzétéve: 2020. 04. 30.
18. Episode 2 - All About Channel Performance

    Közzétéve: 2020. 04. 23.
19. Episode 1 - CX Programmes During COVID-19

    Közzétéve: 2020. 04. 16.