241 Epizód

  1. Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)

    Közzétéve: 2023. 03. 27.

  2. Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)

    Közzétéve: 2023. 03. 20.

  3. Seeking The Frictionless Organization with Bill Price and David Jaffe

    Közzétéve: 2023. 03. 13.

  4. Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)

    Közzétéve: 2023. 03. 06.

  5. Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

    Közzétéve: 2023. 02. 27.

  6. Orchestrating Customer Experience in Business with Sergio Rossini

    Közzétéve: 2023. 02. 20.

  7. Orchestrating Customer Experience in Business with Mark Slatin

    Közzétéve: 2023. 02. 13.

  8. Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3

    Közzétéve: 2023. 02. 06.

  9. Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3

    Közzétéve: 2023. 01. 30.

  10. Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3

    Közzétéve: 2023. 01. 23.

  11. Machine Customer with James Dodkins

    Közzétéve: 2023. 01. 16.

  12. Digital Transformation with Francesco Brenna

    Közzétéve: 2023. 01. 09.

  13. A Complaint Is a Gift with Janelle Barlow

    Közzétéve: 2023. 01. 02.

  14. The New Customer Experience Management with Ivo Yorgov

    Közzétéve: 2022. 12. 26.

  15. Customers know that you suck with Debbie Levitt

    Közzétéve: 2022. 12. 19.

  16. Hospitality with Alec Dalton

    Közzétéve: 2022. 12. 12.

  17. Brand Experience with Deirdre Martin

    Közzétéve: 2022. 12. 05.

  18. Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102

    Közzétéve: 2022. 11. 28.

  19. The Experience Economy with Joe Pine

    Közzétéve: 2022. 11. 21.

  20. Customer Science with Colin Shaw

    Közzétéve: 2022. 11. 14.

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

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