#511 Win Customers with Convenience

Segment 1: Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. His articles have been read in hundreds of publications, and he is the author of the book “The Convenience Revolution”.Segment 2: Denise Kohnke, author of All of the Other Marketing Books Are Crap, is founder and CEO of the marketing firm House United LLC. She has directed brand development for more than 100 organizations in her 25-plus years in advertising and marketing.Segment 3: Toby Scammell founded Womply in 2011 after seeing first-hand how technology underserved America’s small businesses. Under Toby’s leadership, Womply has acquired more than 150,000 paying small business customers, become the leading software partner to America’s credit card processing industry, raised $50 million in growth funding, and expanded to hundreds of employees across offices in San Francisco, California and Lehi, Utah.Sponsored by Nextiva, Square Payroll, and LinkedInBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-small-business-radio-show--3306444/support.