#64: Jim Knight of Hard Rock Cafe: Leadership That Rocks

Jim Knight shares with us how each one of his passions have lead him to the path he is on today within the hospitality industry. He is now a leader in his space with innovative methods to yield results in teaching leadership, culture and service.  About The Guest: A Training & Development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, building rock star teams, employee branding & engagement, performance management and T&D best practices.   Although Jim's first job was at Gatorland Zoo, he cut his teeth in the training field through the Hospitality industry, starting out as a restaurant staff-­level employee for Olive Garden and then Hard Rock Cafe. He eventually became the head of the School of Hard Rocks, running point on all learning & development functions for Hard Rock International.   Although part of a small training group that supported all cafe, hotel and casino properties, Jim Knight’s role at Hard Rock involved many facets of organizational training, including creating/managing all staff and management training materials & programs, facilitating its corporate university, overseeing management training locations, producing training DVD’s, directing company e-­Learning initiatives, facilitating leadership transitions and traveling to property locations to deliver on-­site classes & measure standards.   Jim is also the Best-Selling Author of Culture That Rocks: How to Revolutionize Your Company’s Culture, a how-to business book designed to amp up a brand in any industry. Entrepreneur Magazine listed the book as one of the "Top 5 Books That Will Transform Your Business".   Along with his business partner, Brant Menswar, Jim co-hosts a weekly podcast called, Thoughts That Rock, which includes a rock star guest and presents 2 life-changing pieces of advice in 30 minutes. Finding Jim Knight: Visit the website: https://www.knightspeaker.com Instagram: @Jimknightspeaker Listen to the podcast Thoughts That Rock Buy his book: Culture That Rocks To inquire about my coaching program opportunity visit https://mentorship.heathermonahan.com/ Review this podcast on Apple Podcast using this LINK and when you DM me the screen shot, I buy you my $299 video course as a thank you!  My book Confidence Creator is available now! get it right HERE If you are looking for more tips you can download my free E-book at my website and thank you! https://heathermonahan.com *If you'd like to ask a question and be featured during the wrap up segment of Creating Confidence, contact Heather Monahan directly through her website and don’t forget to subscribe to the mailing list so you don’t skip a beat to all things Confidence Creating! See acast.com/privacy for privacy and opt-out information.